Last updated: 05.12.2025
Observation Rock Lodge is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it secure. By using our website, you agree to the terms described below.
1. Information We Collect
If you email us, call us, or otherwise get in touch, we may collect:
- your name
- your email address or phone number
- the content of your message or enquiry
- booking-related information you choose to share
We use this information only to respond to enquiries and to manage your booking or stay at the lodge.
We do not store sensitive information, and we do not share your personal data with third parties except when necessary to complete a service you request (for example, arranging a local activity on your behalf).
2. Website Usage & Cookies
Our website is hosted on WordPress, which may automatically collect basic technical information such as:
- your IP address
- browser type
- device type
- pages viewed
This information is used only for website performance, security, and statistics provided by WordPress.
We do not use Google Analytics or any advertising tracking tools.
Cookies
WordPress may set simple cookies to ensure the site functions correctly. These cookies do not identify you personally.
If we embed external content (e.g., YouTube videos), those services may set their own cookies according to their policies.
3. Links to External Websites
Our website contains links to third-party sites, such as ferry services, flight providers, or tourism operators.
We are not responsible for the content or privacy practices of these external websites.
4. How We Protect Your Information
We take reasonable steps to keep your personal information safe, including:
- secure hosting provided by WordPress
- secure lodge email systems
- limiting access to personal information to authorised persons only
We never sell or trade your personal data.
5. Your Rights
Under the New Zealand Privacy Act, you have the right to:
- access the personal information we hold about you
- request corrections if any information is inaccurate
You can do this at any time by contacting us.
6. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Observation Rock Lodge
Email: behappy@observationrocklodge.co.nz
Phone: +64 3 219 1444
We are happy to help with any queries.
7. Updates to This Policy
We may update this policy from time to time.
Any changes will be posted on this page with an updated date at the top.